--- title: "Terms & Conditions | Sound Gas Services Ltd" description: "The terms and conditions governing services provided by Sound Gas Services Ltd." lang: en-GB json-ld: | [ { "@context": "https://schema.org", "@type": [ "LocalBusiness", "PlumbingService", "HVACBusiness" ], "@id": "https://www.soundgasservices.co.uk/#organization", "name": "Sound Gas Services Ltd", "alternateName": "Sound Gas", "image": "https://www.soundgasservices.co.uk/favicon.png", "logo": "https://www.soundgasservices.co.uk/favicon.png", "telephone": "+44 7802 416504", "email": "admin@soundgasservices.co.uk", "url": "https://www.soundgasservices.co.uk/", "address": { "@type": "PostalAddress", "streetAddress": "10 Allison Cl", "addressLocality": "Waltham Abbey", "addressRegion": "Essex", "postalCode": "EN9 3NY", "addressCountry": "GB" }, "geo": { "@type": "GeoCoordinates", "latitude": 51.6905, "longitude": 0.0249 }, "areaServed": [ "East London", "Essex", "Waltham Abbey", "Chingford", "Loughton", "Cheshunt", "Enfield", "Harlow", "Epping" ], "openingHoursSpecification": [ { "@type": "OpeningHoursSpecification", "dayOfWeek": [ "Monday", "Tuesday", "Wednesday", "Thursday", "Friday", "Saturday", "Sunday" ], "opens": "00:00", "closes": "23:59" } ], "priceRange": "££", "sameAs": [ "https://www.facebook.com/share/1CyS2naTNw/?mibextid=wwXIfr", "https://www.instagram.com/soundgasservices" ] }, { "@context": "https://schema.org", "@type": "WebSite", "@id": "https://www.soundgasservices.co.uk/#website", "name": "Sound Gas Services Ltd", "url": "https://www.soundgasservices.co.uk/", "inLanguage": "en-GB", "publisher": { "@id": "https://www.soundgasservices.co.uk/#organization" } } ] --- Open 24/7 Gas Safe & F-Gas Registered [admin@soundgasservices.co.uk](mailto:admin@soundgasservices.co.uk) [07802 416504](tel:+447802416504) [020 8050 1788](tel:+442080501788) [![Sound Gas Services logo](/assets/logo-Bcl0YnyS.png)](/) [Home](/)[About](/about) [Services](/services) [Service Plans](/service-plans) [Service Areas](/service-areas) [Our Work](/our-work)[Reviews](/reviews)[Contact](/contact) [07802 416504](tel:+447802416504)[Get Free Quote](/contact) New boiler installations priced from £1,950 + VAT, with up to 10 year warranty. [Get a quote](/services/boiler-installation) Legal # Terms & Conditions Last updated: 26 May 2026 These terms govern the provision of services by Sound Gas Services Ltd (Company No. 13934333), registered at 10 Allison Cl, Waltham Abbey, EN9 3NY. ## 1\. Quotes & estimates All written quotes are fixed-price and valid for 30 days from issue, unless stated otherwise. Verbal estimates are indicative only. Additional works requested on-site will be quoted before being carried out. ## 2\. Bookings & cancellations Bookings are confirmed by email or text. We ask for at least 24 hours' notice to reschedule or cancel a non-emergency appointment. Emergency call-outs are subject to a separate call-out fee disclosed before dispatch. ## 3\. Payment Invoices for completed work are payable within 7 days unless otherwise agreed in writing. For installations, a deposit may be required to secure equipment. We accept bank transfer and major card payments. ## 4\. Workmanship guarantee Our workmanship is guaranteed for 12 months from the date of invoice. Manufacturer warranties on parts and appliances are passed through in addition. Guarantees are void where third parties have subsequently worked on the system without our agreement. ## 5\. Punctuality promise If we miss an agreed arrival window for a booked appointment without calling ahead, the call-out fee for that visit is waived. Delays due to weather, traffic incidents or prior emergency call-outs will be communicated as early as possible. ## 6\. Gas Safety All gas work is carried out by Gas Safe registered engineers and notified to the Register where required. Landlord CP12 certificates are issued in line with the Gas Safety (Installation and Use) Regulations 1998. ## 7\. Liability We carry £2 million public liability insurance. Our liability is limited to the value of the work undertaken and we are not liable for indirect or consequential loss. Nothing in these terms excludes liability for death, personal injury, fraud, or any other liability that cannot be excluded by law. ## 8\. Materials & access You agree to provide reasonable access to the property and to disclose any known hazards (asbestos, structural issues, etc.) before work begins. Materials supplied by us remain our property until paid for in full. ## 9\. Complaints If you are unhappy with any aspect of our service, please contact us at [admin@soundgasservices.co.uk](mailto:admin@soundgasservices.co.uk). We aim to acknowledge complaints within 2 working days and resolve them within 14. ## 10\. Governing law These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction. [Contact us](/contact)[View privacy policy](/privacy-policy) ![Sound Gas Services](/assets/logo-Bcl0YnyS.png) Sound Gas Services Gas · Heating · Plumbing A family-run, Gas Safe registered heating & plumbing company serving East London and Essex, with engineers bringing 20+ years of hands-on experience. Gas Safe & F-Gas Registered · Checkatrade Approved · TrustATrader Member [](https://www.facebook.com/share/1CyS2naTNw/?mibextid=wwXIfr)[](https://www.instagram.com/soundgasservices) Services - [Air Conditioning Installation](/services/air-con-installation) - [Boiler Servicing](/services/boiler-servicing) - [Boiler Repair](/services/boiler-repair) - [Boiler Installation](/services/boiler-installation) - [Landlord Gas Safety](/services/landlord-gas-safety) - [Emergency Call-Out](/services/emergency-call-out) - [Leak Repair](/services/leak-repair) - [Small Plumbing Jobs](/services/small-plumbing) Areas - [East London](/service-areas/east-london) - [Essex](/service-areas/essex) - [Waltham Abbey](/service-areas/waltham-abbey) - [Chingford](/service-areas/chingford) - [Loughton](/service-areas/loughton) - [Cheshunt](/service-areas/cheshunt) - [Enfield](/service-areas/enfield) - [Harlow](/service-areas/harlow) - [Epping](/service-areas/epping) Contact [07802 416504](tel:+447802416504) [020 8050 1788](tel:+442080501788) [admin@soundgasservices.co.uk](mailto:admin@soundgasservices.co.uk) 10 Allison Cl, Waltham Abbey EN9 3NY, United Kingdom Opening Hours Mon 24 Hours Tue 24 Hours Wed 24 Hours Thu 24 Hours Fri 24 Hours Sat 24 Hours Sun 24 Hours © 2026 Sound Gas Services Ltd. 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