Legal

Sound Gas Services Ltd ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This policy explains how we collect and use information when you contact us, request a quote or use our website.

1. Who we are

Sound Gas Services Ltd is a company registered in England and Wales (Company No. 13934333). Registered address: 10 Allison Cl, Waltham Abbey, EN9 3NY. Contact: admin@soundgasservices.co.uk.

2. Information we collect

• Contact details you provide: name, phone, email, postcode, message content.
• Job details: service requested, property type, access notes.
• Technical information automatically: IP address, browser, pages visited (via standard analytics).

3. How we use your information

• To respond to enquiries and provide quotes.
• To carry out and invoice for work you've booked.
• To comply with our legal obligations (e.g. gas safety records).
• To improve our website and services.

4. Lawful basis

We rely on your consent (when you submit a form), legitimate interests (running our business), and legal obligation (record-keeping under gas safety legislation).

5. Who we share with

We do not sell your data. We share information only with: trusted suppliers (e.g. parts suppliers when ordering on your behalf), accountants/auditors, and regulators such as the Gas Safe Register or HMRC where legally required.

6. How long we keep it

Quote enquiries: up to 24 months. Job records and gas safety certificates: a minimum of 6 years to meet HMRC and regulatory requirements.

7. Your rights

Under UK GDPR you have the right to access, correct, delete or restrict use of your personal data, and to lodge a complaint with the Information Commissioner's Office (ICO). To exercise any of these rights, email admin@soundgasservices.co.uk.

8. Cookies

We use a small number of essential and analytics cookies to operate the site and understand how visitors use it. You can disable cookies in your browser settings.

9. Changes

We may update this policy from time to time. The "last updated" date above reflects the current version.